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Global Marketing

Virtual Customer Interviews: An Effective Market Research Tool Made Even Easier

Market Research Market research importantly helps a business better understand its customers and relatedly to make changes to products or services that more effectively target consumer preferences. Interviews are a useful tool in gathering consumer information when done properly. Benefits of Customer Interviews 1. Help a company to better assess consumer demand. 2. Underline pain […]

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Global Marketing

Customers Asked for Healthier Options… McDonald’s Delivered

Background As of 2018, over 80 percent of Americans consume fast at least one time per week, but in the past few years, Americans have moved towards buying food products labeled as containing natural or clean ingredients. As a result, many fast food customers have demanded fresher ingredients and lower-calorie options from their favorite chains. […]

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Global Marketing

Apple Inc. & the Continued Relevance of Customer Satisfaction Surveys

Background on Apple Inc. Apple Inc. is a multinational technology company based in Cupertino, California that has been remarkably successful. The extreme level of success achieved by the company may lead some to believe that its products do not require marketing. However, Apple has implemented a variety of marketing strategies, and still spends a considerable […]

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Global Marketing

Starbucks: Learning About Customer Preferences from the Source

Background Starbucks Corporation is a multinational coffeehouse chain headquartered in Seattle, Washington. For younger generations, Starbucks has simply appeared to always be around and always be successful, but older generations witnessed how Starbucks’ high value for market research helped it become the largest coffeehouse chain in the world. Starbucks’ Market Research Even with Starbucks’ fame, […]